A2462 is the iPad Pro 12.9-inch (5th generation)
Apple lists it as the Wi-Fi + Cellular (China mainland only) model. It isn’t sold in Australia, but it takes the same cases and screen protectors.
For your iPad Pro 12.9-inch (5th generation)
Not sure what’s wrong with it? Diagnostics at Riverwood Plaza are free.
Software updates
Gets iPadOS 27
Yes. The iPad Pro 12.9-inch (5th generation) runs iPadOS 27, Apple’s current version.
Check it yourself
Where to find the model number.
Settings → General → About, then tap the Model Number line once to switch from the part number to the A number. On most iPads it’s also printed on the back. Got a different number? Look it up here.
Cracked iPad Pro 12.9-inch (5th generation)? Bring it in.
iPad screens, batteries and charging ports at Riverwood Plaza. Free diagnostic, no obligation.